Frequently Asked Questions
Everything you need to know about shopping with Charles Dowding
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link and number to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What should I do if my item arrives damaged?
If your order arrives damaged or defective, please email us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.