Returns & Exchanges

At Charles Dowding, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Ensure the items are in their original, unused condition and securely pack them in the original shipping box if possible.

3

Ship the Item

Affix the provided shipping label or use a tracked courier service to send the package back to our designated warehouse address.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing